Return & Exchange Policy

Our return and exchange policy outlines the guidelines and procedures for handling product issues to ensure a smooth experience for all customers.

Order Cancellation

Customers may request to cancel their order within 48 hours of placing it.

Exchanges

We currently offer exchanges only in the following cases:
•    The item received is wrong.
•    The item is damaged upon delivery.

If you received a wrong or damaged product, please contact our customer support team within 48 hours of receiving your order through our official social media channels:

• Facebook: https://www.facebook.com/AvrelleCosmetics/
• Instagram: https://www.instagram.com/avrellecosmetics/
• Email: info@Avrellecosmetics.com

When contacting us, kindly provide:

• Your order/mobile number
• A clear photo showing both the box and the item in question
  

Once we receive your message, our team will review your request and provide further instructions for the exchange process.

Conditions for Exchange

To be eligible for an exchange:

• The product must be unused and in its original packaging.
  
• All original components, accessories, and documents must be included.

Please note that we do not offer exchanges for reasons other than the above-mentioned cases.

Damaged or Defective Items

If your order arrives damaged, and you didn’t check it upon receipt, please contact us immediately through our social media channels. Our team will guide you through the exchange process and arrange for a replacement.